We are thrilled to announce that Betsy Hughes, a recently-hired addition to the Public Works Department, has been named Employee of the Month for January 2024. Despite being here for less than six months, she has already made a big impression at the customer service desk, earning the admiration and affection of colleagues and customers alike.
Hailing from Sioux Falls, South Dakota, Betsy and her husband, Daniel, recently made the move to Kansas. Daniel grew up in Saint George, but Betsy spent her life in South Dakota, so Kansas represented a new experience.
Thankfully, Betsy has fallen in love with the community, and already feels at home. She says she appreciates the small-town feeling and the beautiful natural landscape, filled with more trees than she's ever been accustomed to. Most especially, she has enjoyed the small town feeling and relaxing atmosphere, saying this has been the calmest she’s ever felt in her life.
(That “catch your breath” Kansas peace is something I enjoy, too.)
Coworkers affectionately describe Betsy as a "beam of light" in the office, attributing her success to her friendly demeanor, exceptional problem-solving skills, and unwavering commitment to helping people. Customer service can be a challenging field, and Betsy’s kindness has made a big impression.
Betsy’s secret to success in customer service lies in her ability to listen and empathize. As she wisely puts it, "Most importantly, people need you to listen. Sometimes they just want to be heard, and sometimes they just need your help to pinpoint the problem." Her background growing up with four sisters likely contributed to her excellent communication and conflict resolution skills, as she emphasizes the importance of a supportive family.
Betsy’s commitment to exceptional service goes above and beyond the call of duty. She tracks down information, ensures timely callbacks, and even when the answer is a simple acknowledgment of an unfulfilled request, as was the case with a recent land plat inquiry, she goes the extra mile to provide closure.
Having dealt with challenging situations in her previous roles, Betsy shares valuable advice for handling frustration in customer service: "Let frustration roll off your back and use humor to lift your spirits back up after a tough interaction. A little laughter can go a long way."
In celebrating Betsy, our January 2024 Employee of the Month, we acknowledge not only her professional skills but also the positive impact she has had on our work environment. Congratulations, Betsy! Your dedication, empathy, and commitment to excellence truly make you stand out, and we are grateful to have you as a part of our team.