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1. Who do I contact with an after hour emergency?

Please contact the Riley County Police Department at 785-537-2112. If you feel this is an emergency situation please call 911.

2. Where do I go to start water service in Riley County?

For City of Manhattan water service please contact 785-587-2480.

For Riley County Rural Water District #1 service please contact 785-537-4440.

For Riley County Water and Sewer Benefit Districts please contact the Riley County Public Works Department at 6215 Tuttle Creek Blvd or by calling 785-537-6335.

3. Is there a deposit for water or sewer service?

Yes, there is a $75.00 refundable deposit required in order to start water or sewer service in a Riley County Benefit District.

4. Can I get service the same day?

Generally, water or sewer service transfers can be received within 24 hours after: 

•Completion of our Transfer of Existing Service form. (Note: For new connections please contact our office at 785-537-6335) 

•Payments of the $ 40.00 activation fee and $ 75.00 refundable service deposit have been received.

5. When will I get my bill?

Bills are mailed by the 5th of each month.

6. When is my bill due?

•All payments are due by 5:00 p.m. on the 18th of each month.

•Late notices are mailed on the 19th of each month with a 10% late fee.

•Disconnects are generally within 7 days after the late notices are mailed, and have a $75.00 non-payment fee assessed. Actual date of disconnection will be included with your late notice when it is mailed.

7. What payment options are available?

•Auto Debit 

•Online bill pay 

•In person, or drop box locations, at 6215 Tuttle Creek Blvd or 110 Courthouse Plaza 

•U.S. Mail (please note due dates, and allow for mailing times, when choosing to mail your payment)