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Planning & Development Environmental Health
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Steps
1.
Step One
This section is complete
This section is incomplete
2.
Staff Interaction Experience
This section is complete
This section is incomplete
3.
Results of Your Overall Experience
This section is complete
This section is incomplete
4.
Comments
This section is complete
This section is incomplete
Step One
Dear Riley County Resident and/or Property Owner:
If you recently had some interaction with staff of the Riley County Planning & Development Department, we ask you to fill out this questionnaire. In order to continuously improve our customer service, we need the input of the public to ensure we provide the best experience possible. Please help us with this effort by completing this brief form. Thank you very much for your response.
Nature of Interaction
*
Application for Rezoning, Conditional Use or Variance
Application for Building Permit
Application for Floodplain Development Permit
Application for Sign Permit
Application for Septic Repair Permit
Application for Water Well Permit
Environmental Site Evaluation
Environmental Systems Evaluation
Septic Installer License
Septic Hauler License
Mobile Home Park License
Borrow Pit or Quarry License
Violation of Sanitary Code
Violation of Zoning or Subdivision Regulations
Complaint regarding Potential Sanitary Code Violation
Complaint Regarding Potential Zoning/Subdivision Regulation Violation
General Information Inquiry
Other
Please check all interactions that apply to you.
Please Specify
*
Please specify your nature of interaction.
Staff Interaction
*
Lisa Daily, Administrative Assistant
Perry Piper, Environmental Health Specialist
Steve Higgins, Zoning Enforcement Officer/Floodplain Administrator
Bob Isaac, Planner
Monty Wedel, Department Director
Please indicate which staff you interacted with. Check all that apply.
Primary Contact
*
-- Select One --
Lisa Daily, Administrative Assistant
Perry Piper, Environmental Health Specialist
Steve Higgins, Zoning Enforcement Officer/Floodplain Administrator
Bob Isaac, Planner
Monty Wedel, Department Director
Continue
Staff Interaction Experience
Thinking specifically about your interaction with the primary staff person, please rate how much you disagree or agree with each of the following.
The staff person listened to you carefully about your concerns and questions.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The staff person spent the time with you that your issue/situation required.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The staff person understood your issue/situation.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The staff person treated you with courtesy and respect.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The staff person explained what was required and why.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The staff person helped you with your issue/situation.
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Overall, how satisfied do you feel about your experience with this staff person?
Very Satisfied
Satisfied
Neither Satisfied or Dissatisfied
Dissatisfied
Very Dissatisfied
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Results of Your Overall Experience
How long did you have to wait before a staff person helped you?
Extremely Long
Very Long
Moderately Long
Slightly Long
Not At All Long
How eager was Planning & Development staff to help you?
Extremely Eager
Very Eager
Moderately Eager
Slightly Eager
Not At All Eager
How quickly did Planning & Development staff help you?
Extremely Quickly
Very Quickly
Moderately Quickly
Slightly Quickly
Not At All Quickly
How knowledgeable was Planning & Development staff?
Extremely Knowledgeable
Very Knowledgeable
Moderately Knowledgeable
Slightly Knowledgeable
Not At All Knowledgeable
How clear was the information provided by Planning & Development staff?
Extremely Clear
Very Clear
Moderately Clear
Slightly Clear
Not At All Clear
How many of your questions did Planning & Development staff resolve?
All
Most
About Half
Some
None
How helpful was Planning & Development staff?
Extremely Helpful
Very Helpful
Moderately Helpful
Slightly Helpful
Not At All Helpful
Was your experience with Planning & Development staff what you expected it to be?
Much Better
Somewhat Better
Slightly Better
About What Was Expected
Slightly Worse
Somewhat Worse
Much Worse
Continue
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Comments
Do you have any suggestions on how the Planning & Development Department can improve customer service?
Please elaborate on any question or provide any additional comments you might have regarding the performance of individual staff members or the department as a whole.
If you would like a response to any specific issue identified in this survey, please provide your contact information.
The Director will respond as soon as possible or you may call directly at 785-537-6332.
Name
Address
City
State
Zip
Home Phone
Daytime Phone
Cell Phone
Email Address
Leave This Blank:
Receive an email copy of this form.
Email address
This field is not part of the form submission.
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