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1. Who do I contact with an after hour emergency?

Please contact the Riley County Police Department at 785-537-2112. If you feel this is an emergency situation please call 911.

2. Where do I go to start water service in Riley County?

• For City of Manhattan water service please contact 785-587-2480.
• For Riley County Rural Water District #1 service please contact 785-537-4440.
• For Riley County Water and Sewer Benefit Districts please contact the Riley County Public Works Department at 6215 Tuttle Creek Blvd or by calling 785-537-6335.

3. Is there a deposit for water or sewer service?

Yes, there is a $75.00 refundable deposit required in order to start water or sewer service in a Riley County Benefit District.

4. Can I get service the same day?

Generally, water or sewer service transfers can be received within 24 hours after:
• Completion of our Transfer of Existing Service form. (Note: For new connections please contact our office at 785-537-6335)
• Payments of the $ 40.00 activation fee and $ 75.00 refundable service deposit have been received.

5. When will I get my bill?

Bills are mailed by the 5th of each month.

6. When is my bill due?

• All payments are due by 5:00 p.m. on the 18th of each month.
• Late notices are mailed on the 19th of each month with a 10% late fee.
• Disconnects are generally within 7 days after the late notices are mailed, and have a $75.00 non-payment fee assessed. Actual date of disconnection will be included with your late notice when it is mailed.

7. What payment options are available?

• Auto Debit
• Online bill pay
• In person, or drop box locations, at 6215 Tuttle Creek Blvd or 110 Courthouse Plaza
• U.S. Mail (please note due dates, and allow for mailing times, when choosing to mail your payment)

8. How can I submit my payment after hours?

• Online bill pay
• Drop box locations at 6215 Tuttle Creek Blvd or 110 Courthouse Plaza